Question 1

HOURS OF OPERATION:

Accepted Answer

Dawn Edits & Designs Company. operates Monday through Friday, from 9:00 AM to 6:00 PM EST. For all contractual and project-related purposes, "business days" are defined exclusively as these operating hours and do not include weekends, federal holidays, scheduled vacations, or any dates officially announced as closed by the Company.

While messages sent outside of these designated business hours may be monitored or occasionally acknowledged, formal responses are guaranteed only during active business hours. The Company strives to address all inquiries within 48 business hours; however, the Client acknowledges that during peak production periods, response times may be subject to reasonable delays. Any communication received after 6:00 PM EST or on a non-business day will be treated as received at the start of the following business day.

Question 2

DESIGN PROCESS/BOOKING:

Accepted Answer

The booking process begins with the Client’s selection of services, at which time the Client assumes responsibility for reviewing all Design Descriptions and After Purchase Instructions. For services exceeding $350.00, installment options may be utilized; however, the project remains governed by the payment terms established at checkout. Within 24–48 hours of purchase, the Company will issue login credentials for a dedicated Client Portal. This portal serves as the exclusive environment for all project requirements, including questionnaires, forms, and file uploads. No design work shall commence until all required materials are submitted through the portal and subsequently approved by the Company.

The official turnaround timeframe is triggered only upon the Company’s formal approval of the Client’s submitted materials. Draft designs will be delivered by the scheduled turnaround date, contingent upon the Client’s account being in good standing. For projects over $350.00 where a deposit was paid, the remaining balance must be settled in full before any drafts are released. Following delivery, the Client may initiate revision cycles, each requiring a turnaround of 2–3 business days. Final project files will be released only after the Client has provided formal approval and all outstanding invoices have been paid, at which point the project will be marked as complete.

Question 3

PAYMENTS AND DEPOSITS:

Accepted Answer

All pricing at Dawn Edits & Designs Company, LLC is subject to change at any time, with such changes becoming effective immediately upon posting to the Company website. However, if a specific rate has been agreed upon between the Client and the Company prior to a price adjustment, that rate shall remain valid and fixed until the designated project is complete. No design work will commence until the required payment has been received and verified.

For projects totaling $350 or less, full payment is required upfront at the time of booking. For projects exceeding $350, the Client may either pay in full or submit a 50% non-refundable deposit to initiate the project. In cases where a deposit is made, the remaining balance must be paid in full before any design drafts are released or delivered to the Client. All payments made to the Company are strictly non-refundable, representing the reservation of design time and resources.

Question 4

PROJECT TURNAROUND TIMEFRAME:

Accepted Answer

Please note that the turnaround time for all projects begins the next business day after the Client Portal forms has been completed and all required materials have been submitted.

Turnaround times are selected at the time of purchase and will be reflected in your order confirmation.

Design revision time is not included in the base turnaround. Revisions require an additional 2–3 business days, so we encourage clients to be specific and clear when submitting feedback.

Turnaround times may be extended in the event of personal or business emergencies, illness, theft, technical failures, Acts of God, or global events beyond our control.

Final design files will not be delivered until the remaining balance has been paid in full.

Please note: Designs may be delivered outside of business hours; however, all turnaround times are calculated based on business days only.

Question 5

REFUNDS AND CANCELLATIONS:

Accepted Answer

Due to the nature of the custom services provided, all sales at Dawn Edits & Designs Company, LLC are final. All payments and deposits are strictly non-refundable, and a sale is considered legally complete and binding once payment is processed. In the event a Client elects to cancel an order, such cancellation results in the immediate forfeiture of all funds paid; the design process will cease, and any work completed to date will be delivered in its current state. No refunds, credits, or reimbursements will be issued for Client-initiated cancellations.

While the Company maintains a strict no-refund policy, any exceptions necessitated by internal errors or extraordinary circumstances remain at the sole and absolute discretion of Dawn Edits & Designs Company, LLC. Furthermore, the Client acknowledges that any fraudulent chargebacks or payment disputes initiated for services rendered or orders completed will be vigorously contested and addressed through all available legal and collection channels.

Question 6

DRAFTS AND REVISIONS:

Accepted Answer

Dawn Edits & Designs Company, LLC includes up to three (3) complimentary revisions per project, which may encompass adjustments to typography, color palettes, sizing, and other specific design elements. Should the Client require more than the allotted three revisions, a minimum fee of $10.00 will be assessed for each additional request. The Client acknowledges that revision turnaround times are independent of the original project timeline, with each revision cycle requiring an additional 2–3 business days for completion. To maintain project momentum, the Client is encouraged to consolidate feedback into clear, comprehensive requests.

Upon completion of the project, final deliverables shall consist exclusively of the finished artwork as specified in the service agreement. All preliminary drafts, sketches, concepts, or work-in-progress files generated during the design process remain the exclusive intellectual property of Dawn Edits & Designs Company, LLC. These intermediate materials are provided for review purposes only and are not authorized for Client use, distribution, or reproduction in any capacity. Final files will be released only after all outstanding revision fees and project balances have been settled in full.

Question 7

ABANDONMENT POLICY:

Accepted Answer

Clients are required to complete the all forms in the client portal and submit all necessary materials within thirty (30) business days of the initial purchase date. Failure to provide the required information within this timeframe will result in the project being closed due to inactivity. To reopen a closed project, the Client must pay a $50.00 restart fee to return the order to the active production queue.

This same inactivity policy applies to projects currently in the design phase. If a Client fails to finalize the project or provide necessary feedback within thirty (30) business days of receiving initial drafts or revisions, the project will be marked as inactive. In such instances, a $50.00 restart fee will be required to resume work. These fees ensure the Company can effectively manage its production schedule and reserve dedicated time for active projects.

Question 8

FINAL FILES DELIVERY:

Accepted Answer

Final design deliverables are provided in standard industry formats, typically including PDF, PNG, and JPG, depending on the specific requirements of the project. Layered Photoshop (PSD) source files are not included in the standard service package but may be made available upon request for an additional fee.

Once the final designs have been approved and the project files have been delivered, the project is considered closed. Any subsequent requests for modifications, edits, or adjustments will incur a minimum fee of $30.00 per instance. This fee must be paid in full before any additional design work is performed or updated files are released.

Question 9

HAVING A VISION:

Accepted Answer

To ensure a smooth collaborative process and minimize the need for excessive revisions, the Company highly recommends that the Client has all project details, assets, and creative direction prepared prior to booking. While the Company provides professional guidance and expertise, the Client is responsible for establishing a clear vision for the project.

The Client acknowledges that design work requires specific direction and that the Company cannot provide unlimited conceptual "freestyling" without defined parameters, as this often results in unmet expectations and extended timelines. By making a purchase, the Client confirms that their project vision is sufficiently defined to allow the Company to execute the design accurately and efficiently. Failure to provide clear direction may result in delays or additional fees if the project scope expands beyond the original agreement.

Question 10

TERMINATION:

Accepted Answer

The Company reserves the right to terminate any project or order should the Client fail to uphold the responsibilities established in this agreement. Grounds for termination include, but are not limited to, disrespectful or unprofessional behavior, repeated failure to provide required information in a timely manner, or a consistent lack of regard for the Company’s established design process and professional boundaries.

Dawn Edits & Designs Company, LLC is committed to maintaining a respectful and professional environment for all parties. Actions that disrupt this standard or impede the Company’s ability to serve other clients effectively will not be tolerated. In the event of termination due to a breach of these conduct standards, the project will be closed immediately, and all payments made to date shall be forfeited as liquidated damages without the possibility of a refund.

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