Dawn Edits & Designs Co. operates Monday–Friday from 10AM to 6PM EST. Business days do not include weekends, holidays, vacations, or any dates we’ve officially announced as closed. Messages sent outside of business hours may be responded to, but if not, they will be addressed on the next business day. All messages are responded to within 48 business hours; however, at peak times, responses can be delayed.

Our booking process is designed to create a smooth, organized, and premium experience for both our clients and our team. 1. Select Your Service Browse our available services and choose the one that best fits your needs. Please read all details carefully on the product page, including the Design Description and After Purchase Instructions before checking out. 2. Turnaround & Checkout Select your desired turnaround time and payment option (installments are available for services over $350). Add your service to the cart and complete your purchase at checkout. 3. Receive Your Client Portal (Within 24–48 Hours) After your purchase, you will receive an email from our team within 24–48 hours containing your client portal login information and next steps tailored to the service you ordered. Your portal will include everything needed to begin your project — questionnaires, forms, upload sections, project updates, and communication details. 4. Complete Required Questionnaires & Forms Inside your portal, you will find the questionnaires and forms assigned to your service. These must be completed before we begin any design work. This information allows our team to prepare accurately and move into the design phase efficiently. 5. Project Kickoff Once all required materials are received through your portal, our team will review your submission. If everything is approved, your project will move into the official design phase and your turnaround timeframe will begin. 6. Design Delivery Your draft designs will be delivered by your scheduled turnaround date. Please note: For services over $350 with a deposit, the remaining balance must be paid before drafts are released. An invoice will be sent ahead of delivery. 7. Revisions & Final Files After reviewing your drafts, you may request revisions. Revision turnaround is 2–3 business days per revision cycle. Once everything is approved, your final files will be delivered, and your project will be marked as complete. If you’d like, I can also create a shortened version for your checkout page or a more branded, luxury-style version for your main service page.

All pricing at Dawn Edits & Designs Company, LLC is subject to change at any time and becomes effective upon being posted to this site. If pricing has been agreed upon between the client and the designer prior to a change, that rate will remain valid until the project is complete. For projects $350 and under, full payment is required upfront before any work begins. For projects over $350, clients must either pay in full or submit a 50% non-refundable deposit before work starts. The remaining balance must be paid before any design drafts are delivered. No project will begin without proper payment. All payments are non-refundable.

Please note that the turnaround time for all projects begins the next business day after the Client Intake Form has been completed and all required materials have been submitted. Standard turnaround times are as follows: ● Logo Development & Marketing Services: 7–10 business days ● Brand Identity Suites, Acuity Booking Revamps, Boss/CEO Branding Packages: 14 business days ● Mogul Branding Package, Acuity Full Development, Revamp Services: 2–3 business weeks ● Website Development: 4–6 business weeks Design revision time is not included in the base turnaround. Revisions require an additional 2–3 business days, so we encourage clients to be specific and clear when submitting feedback. Turnaround times may be extended in the event of personal or business emergencies, illness, theft, technical failures, Acts of God, or global events beyond our control. Final design files will not be delivered until the remaining balance has been paid in full. Please note: Designs may be delivered outside of business hours; however, all turnaround times are calculated based on business days only.

Due to the nature of our services, all sales at Dawn Edits & Designs Company, LLC are FINAL. Payments and deposits are non-refundable. Once payment is made, the sale is considered complete. If a client chooses to cancel an order, the cancellation will result in forfeiture of the payment, the design process will cease, and the current work will be delivered as-is. No refunds or reimbursements will be issued. In the rare event of an issue on our part, any refund decisions will be made at the sole discretion of Dawn Edits & Designs Company, LLC. Please note, any fraudulent charge disputes for completed orders will be addressed through legal channels.

Dawn Edits & Designs Company, LLC allows up to three revisions per project. If a client requests more than three revisions, a minimum fee $10 will be charged for each additional revision. Revisions may include changes to fonts, colors, sizing, and other design elements. Please note that revision turnaround times are not included in the original project timeline. Each revision requires an additional 2–3 business days to complete. Final deliverables include only the completed artwork. Preliminary drafts, sketches, or work-in-progress files remain the property of Dawn Edits & Designs Company, LLC and are not authorized for client use.

Clients are required to complete the Client Intake Form and submit all necessary materials within 30 business days of purchase. Failure to do so will result in the order being closed, and a $50 restart fee will apply to resume the project. Additionally, if design work has begun and the client does not finalize the project within 30 business days of receiving the initial drafts, a $50 restart fee will also be required to continue.

Design files are sent over in formats ranging between pdf, png, and jpg. Photoshop PSD files are available upon request for an additional fee. Once final designs are sent, there will be an additional $30 fee for us to go in and make any additional adjustments.

We highly recommend having all details prepared before booking your design project. This helps ensure a smooth process and minimizes the need for excessive revisions. While we’re happy to guide you, it's essential that you come with a clear vision—no matter how small. Designers cannot read minds or continuously “freestyle” without direction, as this often leads to unmet expectations and multiple revisions. Please make sure your vision is defined prior to making a purchase so we can bring it to life as accurately and efficiently as possible.

Orders may be terminated if a client fails to uphold the agreed-upon responsibilities. This includes, but is not limited to, disrespectful behavior, failure to provide required information in a timely manner, or a lack of regard for the designer’s time and process. We are committed to maintaining a respectful and professional environment for all clients. Disruptions to this standard are unfair to both Dawn Edits & Designs Company, LLC and our other valued clients, and may result in the termination of your project without refund.